Nixie Interchangeable 8 Pc Bondage Kit Shipping 100% Discreet Package Returns Every item is 100% brand new direct from the manufacturer (no exceptions). Due to health regulations, we DO NOT accept used items for return or exchange. We Only accept returns with manufacturer defects in the original packaging and unused. If a product is damaged or broken, notification must be received within the first  5 business days when the product is delivered.